NAID AAA Certified Veteran Owned Est. 2011

Privacy Policy

How Valley Green Shredding, LLC collects, uses, protects, and shares information through our website and customer services.

Overview

Valley Green Shredding, LLC ("Valley Green Shredding," "we," "us," or "our") respects your privacy and is committed to protecting the information you share with us. This Privacy Policy explains what information we collect, how we use and protect it, and the choices you have. It applies to valleygreenshredding.com, our customer portal, and the services we provide.

As a NAID AAA Certified provider of secure document and media destruction, safeguarding sensitive information is at the core of what we do. By using our website or services, you agree to the practices described in this policy.

Information We Collect

Information you provide to us

  • Contact & quote requests: name, business name, email address, phone number, service address, and details about the service you are requesting.
  • Account & portal information: login credentials and account details when you register for or use our customer portal.
  • Billing information: billing contact, purchase orders, and payment-related details needed to process your transactions.
  • Communications: records of your correspondence with us, including email, phone, and web form submissions.
  • Files you upload: documents or information you submit through our customer upload tools for the purpose of receiving our services.

Information collected automatically

  • Usage & device data: IP address, browser type, device information, pages visited, and dates/times of access.
  • Cookies & analytics: we use cookies and similar technologies, including Google Analytics, to understand how visitors use our site and to improve it.

Service-related information

In the course of providing destruction, scanning, and related services, we handle materials and media on your behalf. We treat the contents of these materials as confidential and process them only as needed to perform the service you have requested.

How We Use Your Information

  • Provide, schedule, and perform the services you request;
  • Generate Certificates of Destruction and other service records;
  • Respond to inquiries, quotes, and support requests;
  • Process billing and payments;
  • Operate, secure, and improve our website and customer portal;
  • Send service updates and, where permitted, relevant marketing communications (you may opt out at any time);
  • Comply with legal, regulatory, and certification (e.g., NAID) obligations.

How We Share Your Information

We do not sell your personal information. We share information only in the following limited circumstances:

  • Service providers: trusted vendors who help us operate our business (for example, hosting, payment processing, scheduling, and analytics), who are obligated to protect your information and use it only to provide services to us;
  • Legal requirements: when required by law, subpoena, or to protect the rights, safety, and property of Valley Green Shredding, our customers, or others;
  • Business transfers: in connection with a merger, acquisition, or sale of assets, subject to this policy.

Cookies & Analytics

Our website uses cookies and similar technologies to remember your preferences, measure traffic, and improve performance. We use Google Analytics to collect aggregated, non-identifying usage statistics. You can control cookies through your browser settings; disabling them may affect some site features. For more information about Google Analytics, see Google's privacy resources.

Data Security

We maintain administrative, technical, and physical safeguards designed to protect information against unauthorized access, use, or disclosure, consistent with our NAID AAA certification and applicable law. While we work hard to protect your information, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain personal information for as long as needed to provide our services, maintain service records and Certificates of Destruction, comply with our legal and certification obligations, resolve disputes, and enforce our agreements. Materials submitted for destruction are processed and destroyed in accordance with the service you have requested.

Your Privacy Choices & Rights

Depending on your location, you may have rights to access, correct, update, or request deletion of the personal information we hold about you, and to opt out of marketing communications. To exercise these choices, contact us using the details below. We will respond consistent with applicable law. You may also unsubscribe from marketing emails using the link in those messages.

Third-Party Links

Our website and portal may contain links to third-party websites or services that we do not control. This Privacy Policy does not apply to those third parties, and we encourage you to review their privacy practices.

Children's Privacy

Our website and services are intended for businesses and adults and are not directed to children under 13. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date below. Material changes will be reflected on this page, and your continued use of our website or services constitutes acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact us:

Last updated: June 2026. Valley Green Shredding, LLC reserves the right to update this Privacy Policy at any time.