Shredding Technician I - (Full-Time)

Company Overview
Valley Green Shredding is an independent, veteran-owned leader in information destruction. We protect confidential information and support local businesses by providing secure, on-site shredding services. Check out our feature on World's Greatest Television to learn more about our impact! Watch here

Our Culture
We’re a mission-driven, team-oriented company dedicated to outstanding customer service and a positive work/life balance. At Valley Green Shredding, every team member plays a crucial role in safeguarding our community’s sensitive information.

Job Summary
As a Route Service Representative – Secure Shredding, you’ll be the trusted face of our company. You’ll provide top-tier customer service by securely shredding confidential documents on-site, operating a 26-ft box truck, and managing your work using a tablet device. This role is all about ensuring safety, security, and customer satisfaction every day.

Key Responsibilities

  • Customer Service Excellence:

    • Engage directly with clients to ensure their information security needs are exceeded.

    • Address customer inquiries and concerns with professionalism and empathy.

    • Build lasting relationships by delivering a consistently positive customer experience.

  • Secure Shredding Operations:

    • Safely shred documents on-site in strict accordance with security protocols.

    • Install, repair, and maintain shredding containers as needed.

  • Vehicle & Equipment Management:

    • Operate and maneuver a 26-ft box truck safely, adhering to all DOT regulations and company safety standards.

    • Perform daily safety checks and routine maintenance on your vehicle and equipment.

    • Keep the truck and equipment clean, organized, and professional in appearance.

  • Technology & Reporting:

    • Use a tablet device to manage service calls, report progress, and complete digital paperwork.

    • Communicate regularly with the office regarding scheduling updates and service issues.

  • Brand Representation:

    • Act as a brand ambassador for Valley Green Shredding by maintaining a professional image.

    • Identify additional service opportunities and share customer feedback with the team.

Qualifications

  • High school diploma or equivalent.

  • Minimum of 2 years’ commercial driving experience.

  • Valid Non-CDL, Class D license with recent experience driving a 26-ft box truck (within the past 5 years).

  • Prior customer service experience with a passion for security and confidentiality.

  • Ability to lift up to 50 lbs periodically.

  • Familiarity with local routes and city environments.

  • Excellent to master time management skills with high attention to detail.

  • Clear understanding of driving safety standards and regulations.

  • Commitment to a tobacco-free environment (including no chewing tobacco or vaping).

Compensation & Benefits

  • Starting at $21.50 per hour.

  • Company-matched IRA.

  • Health insurance.

  • Paid time off and holiday pay.

  • Overtime opportunities.

  • Reimbursements for cell phone usage and gas mileage.

Additional Information & Application Questions

  • Full-time position; no nights.